• +256 393104406 / +256 200913411
  • info@tabasamug.org
  • Access Building Rm C06, Rubaga Rd

Tabasamu Foundation Uganda Ltd values the trust our donors and sponsors place in us. This Refund Policy explains how we handle refund requests for donations and payments made through tabasamug.org.

Donations

Donations made to Tabasamu Foundation are generally non-refundable, as funds are often allocated to ongoing programs shortly after receipt. However, we recognize that errors can occur, and we will review refund requests made in good faith on a case-by-case basis, including:

  • Duplicate transactions (the same donation charged more than once)
  • Incorrect donation amount entered due to a technical error
  • Unauthorized or fraudulent transactions

How to Request a Refund

To request a refund, please contact us within 7 days of the transaction with the following information:

  • Full name used for the donation
  • Transaction reference number / receipt
  • Date and amount of the transaction
  • Reason for the refund request

Send your request to: donations@tabasamug.org

Processing Refunds

  • Approved refunds will be processed back to the original payment method used, via our payment processor (Flutterwave), within  7 business days of approval.
  • Depending on your bank or mobile money provider, it may take additional time for the refunded amount to reflect in your account.
  • We reserve the right to decline refund requests that do not meet the criteria above, or that are submitted after the stated request window.

Sponsorship and Program Payments

  • For recurring sponsorship payments or program-related fees, refund eligibility will be assessed individually, taking into account funds already committed or disbursed to the beneficiary or program.

Contact Us

For any questions about this Refund Policy or to submit a refund request, please contact us:

Tabasamu Foundation Uganda Ltd Address: Access Building 4th Floor Rm C06

Email:  info@tabasamug.org

Phone: +256 393104406

We are dedicated to transforming lives across the Country through education, women empowerment, youth development, and community welfare.

Our Focus

  • Education
  • Women Empowerment
  • Youth Development
  • Health & Welfare
  • Environment & Sanitation

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